IT Infrastructure Management
Our competencies in IT Infrastructure Management
MONITORING AND REPORTING
Monitor the performance of IT infrastructure in real-time and generate reports on key performance indicators (KPIs) such as network bandwidth, CPU utilization, and disk usage.
Identify and resolve IT infrastructure issues, such as system failures, security breaches, and performance bottlenecks.
Implement and manage security controls to protect IT infrastructure from cyber threats, such as firewalls, intrusion detection and prevention systems, and security audits.
Manage relationships with IT infrastructure vendors, negotiate contracts, and oversee vendor performance to ensure that vendor solutions meet the organization’s needs and standards.
Identify, assess, and manage cyber risks to the organization’s digital assets. This process includes conducting regular risk assessments, developing risk management plans, and implementing risk mitigation measures.
SECURITY MONITORING AND ANALYSIS
Monitor and analyze network traffic, system logs, and other security data to identify potential threats and incidents. This process includes using security information, event management (SIEM) tools, and other advanced analytics techniques.
Remediate security vulnerabilities in the organization’s digital assets. This process includes conducting regular vulnerability assessments, penetration testing, and implementing patches and other security updates.
IT Service Desk
It provides a single point of contact between the IT organization and its users and requires a combination of technical expertise, strong communication skills, and customer service orientation.
Effective, Efficient, Cost Savings, User Satisfaction, and Productivity.
Our Capabilities designed for your IT Service Desk
SERVICE REQUEST MANAGEMENT
Manage users’ service requests, such as password resets, access requests, and other IT services and resources’ requests.
Identify and resolve underlying problems that lead to recurring incidents or service disruptions.
Manage changes to IT systems and infrastructure, including software updates, hardware upgrades, and system configurations, to minimize the impact of changes on users.
Capture and maintain knowledge about IT systems and applications, including FAQs, troubleshooting guides, and other documentation to support users and IT staff.